j8.com Casino Privacy Policy

This Privacy Policy ("Policy") applies to all personal data processed by j8.com in connection with the operation of the j8com.win website and all related digital services, mobile interfaces, and associated features (collectively, the "Platform"). By creating a j8.com account or using any Platform service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, contact details, financial information, and device identifiers, as defined under Republic Act No. 10173 (Data Privacy Act of 2012).
• "Processing" means any operation performed on personal data, whether automated or manual, including collection, recording, storage, use, disclosure, and deletion.
• "Data Subject" means the individual to whom personal data relates — in the context of this Policy, this is you, the j8.com player.
• "Data Controller" means j8.com as the entity that determines the purposes and means of personal data processing.
• "Third-Party Processors" means companies and service providers engaged by j8.com to process personal data on j8.com's behalf, subject to contractual data protection obligations.
• "KYC" means Know Your Customer verification, the identity and document verification process required under Philippine AML and gaming regulations.

This Policy does not apply to the practices of third-party websites, payment providers, or game developers that operate independently of j8.com and maintain their own privacy policies.

j8.com acts as the Data Controller for all personal data processed through the j8com.win Platform. As Data Controller, j8.com is responsible for determining the lawful purpose and means of processing your personal data, maintaining appropriate security safeguards, and facilitating the exercise of your data privacy rights.

j8.com has appointed a Data Protection Officer (DPO) responsible for overseeing the Platform's compliance with the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations. Inquiries, data subject requests, and privacy complaints may be directed to j8.com's Data Protection Officer through the contact channels described in Section 15 of this Policy.

j8.com collects the minimum personal data necessary to provide its services, comply with legal obligations, and maintain platform security. The categories of personal data we collect are set out in the table below:

j8.com does not collect or process special categories of sensitive personal data (e.g., biometric data beyond KYC photos, health information, political opinions, or religious beliefs) unless specifically required by applicable law or expressly provided by you for a stated purpose.

j8.com collects personal data through the following channels:

• Direct Registration: When you create a j8.com account, you provide identity, contact, and authentication data directly through the registration form.
• KYC Submission: When you submit government-issued identification documents and supporting materials as part of the KYC verification process.
• Transactions: When you deposit or withdraw funds, transaction and financial data is generated and recorded automatically.
• Platform Interaction: Your gaming activity, navigation patterns, and feature usage generate behavioural and gaming data automatically as you use the j8.com Platform.
• Device & Technical Systems: Technical data including IP addresses, device identifiers, and session information is collected automatically by j8.com's servers and security systems when you connect to the Platform.
• Customer Support: When you contact j8.com's support team via live chat or email, the content and metadata of those communications are recorded.
• Cookies & Tracking Technologies: As described in Section 9, cookies and similar technologies collect certain behavioural and preference data when you browse the Platform.
• Third-Party Sources: In certain cases, j8.com may receive identity verification results or fraud-screening information from KYC and AML service providers, and referral data from marketing affiliates.

j8.com processes your personal data only where a lawful basis exists under the Philippine Data Privacy Act of 2012. The purposes for which we process your data, and the corresponding legal basis for each, are as follows:

• Account Creation & Service Delivery — Processing is necessary to perform our contract with you (i.e., to provide the j8.com Casino services you have registered for).
• Identity Verification (KYC) — Processing is required to comply with legal obligations under PAGCOR regulations, the Anti-Money Laundering Act, and relevant Philippine government directives.
• Payment Processing — Processing is necessary for the performance of our contract with you and to comply with financial regulatory requirements.
• Fraud Prevention & Security — Processing is carried out in j8.com's legitimate interest in protecting the Platform and its players from fraud, account takeover, money laundering, and related security threats.
• Responsible Gaming Monitoring — Processing is conducted in the legitimate interests of j8.com and in compliance with PAGCOR's responsible gaming obligations, to identify and assist players who may exhibit signs of problem gambling behaviour.
• Customer Support — Processing is necessary for the performance of our contract with you and in j8.com's legitimate interest in maintaining service quality.
• Marketing Communications — Where you have provided consent, j8.com may use your contact details to send promotional emails, SMS notifications, and other marketing content related to j8.com Casino. You may withdraw this consent at any time as described in Section 13.
• Legal Compliance & Regulatory Reporting — Processing is required to fulfil j8.com's legal obligations under Philippine law, including PAGCOR regulatory requirements, tax obligations, and law enforcement requests made under proper legal authority.

j8.com does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes. Personal data is shared only in the following strictly defined circumstances:

6.1 — Service Providers & Processors

j8.com engages third-party companies to perform specific functions on our behalf. These include payment processing providers (such as GCash, Maya, and BancNet), KYC and identity verification services, fraud detection and AML screening providers, cloud hosting and infrastructure providers, and customer support software operators. All third-party processors are bound by contractual data processing agreements that require them to process your personal data only on j8.com's instructions and to maintain appropriate security safeguards.

6.2 — Game Providers

Certain game providers integrated into j8.com Casino may receive limited technical data (such as a pseudonymised player identifier and session token) to facilitate game play. Game providers do not receive your full identity data, financial account details, or contact information unless specifically required for the operation of a particular product and disclosed to you at the time.

6.3 — Legal & Regulatory Authorities

j8.com may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), law enforcement agencies, courts, and other government authorities in the Philippines where required by law, court order, or lawful regulatory directive. In such circumstances, j8.com will disclose only the minimum data necessary to satisfy the legal obligation.

6.4 — Corporate Transactions

In the event of a merger, acquisition, asset sale, or corporate restructuring involving j8.com, personal data may be transferred as part of that transaction. Players will be notified of any such transfer that materially affects how their data is processed, and the acquiring entity will be required to honour the commitments made in this Policy.

Certain third-party service providers engaged by j8.com — including cloud infrastructure, KYC verification, and fraud screening providers — may process personal data on servers located outside the Philippines. Where such international transfers occur, j8.com ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that required under the Philippine Data Privacy Act of 2012.

Safeguards implemented for international transfers may include: contractual clauses incorporating NPC-approved data transfer requirements, transfers to countries recognised by the NPC as providing adequate levels of data protection, and other legally recognised transfer mechanisms.

By using j8.com Casino and accepting this Policy, you acknowledge and consent to the transfer of your personal data to third-party processors located in jurisdictions outside the Philippines where necessary to deliver the services you have requested, subject to the safeguards described above.

j8.com retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law and regulation. The following retention principles apply:

• Active Account Data: Personal data associated with an active j8.com account is retained for the duration of the account's existence and for a period of at least five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and Philippine AML regulations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Identity verification documents submitted as part of the KYC process are retained for at least five (5) years from the date of submission or from the date of account closure, whichever is later.
• Customer Support Records: Communications records with j8.com's support team are retained for two (2) years from the date of the last interaction, or longer if the communication relates to a dispute or legal matter under active review.
• Marketing Data: Where you have provided consent for marketing communications, your marketing preferences data is retained until you withdraw your consent, at which point marketing data will be suppressed (though not necessarily deleted, to ensure your opt-out preference is honoured).

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Data that has been anonymised may be retained indefinitely for statistical and analytical purposes.

j8.com uses cookies, web beacons, pixel tags, and similar technologies on the Platform. These tools allow j8.com to maintain your authenticated session, remember your preferences, analyse Platform usage, and optimise the user experience. The types of cookies used on j8.com are described below:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load balancing cookies. They cannot be disabled without impairing core Platform functionality.
• Functional Cookies: Enable the Platform to remember your preferences, such as language settings, display options, and responsible gaming limits you have configured. Disabling these may affect the personalised features of your j8.com experience.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the Platform — such as which pages are visited most frequently and where users exit the site. This data helps j8.com improve the Platform's design and performance.
• Performance & Security Cookies: Used to monitor Platform performance, detect and prevent fraudulent activity, and ensure the integrity of j8.com's security systems. These cookies support the legitimate interest of j8.com and its players in maintaining a safe gaming environment.

You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing certain features of the j8.com Platform, including account login. j8.com does not currently integrate third-party advertising or social media tracking cookies into the Platform.

j8.com implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and j8.com's servers;
• Encryption at rest for sensitive personal data stored in j8.com's databases, including KYC documents and financial records;
• Role-based access controls ensuring that only authorised personnel with a demonstrated business need may access personal data;
• Multi-factor authentication requirements for j8.com staff accessing administrative systems;
• Regular penetration testing and security audits of the Platform's infrastructure;
• Automated fraud detection and account anomaly monitoring systems;
• Data Loss Prevention (DLP) controls on internal systems handling personal data;
• Incident response procedures for detecting, responding to, and notifying affected parties of personal data breaches in accordance with NPC reporting requirements.

In the event of a personal data breach that poses a risk to your rights and freedoms, j8.com will notify affected players and the National Privacy Commission (NPC) within the timeframes required by the Philippine Data Privacy Act and its Implementing Rules.

As a Data Subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by j8.com. These rights may be exercised by submitting a written request to j8.com's Data Protection Officer through the contact channels described in Section 15.

• Right to Be Informed: You have the right to be told what personal data j8.com collects about you, why it is collected, and how it is used — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data j8.com holds about you, including information about how it is processed, the categories of data held, and the identity of third parties to whom it has been disclosed.
• Right to Correction: You have the right to request the correction of inaccurate or incomplete personal data held in your j8.com account. For straightforward updates (e.g., contact details), you may make changes directly through your account settings.
• Right to Erasure: You have the right to request the deletion of personal data that is no longer necessary for the purpose it was collected, where consent has been withdrawn and no other lawful basis applies, or where the data has been unlawfully processed. This right is subject to j8.com's legal and regulatory retention obligations (see Section 8).
• Right to Data Portability: You have the right to receive a structured, commonly used copy of the personal data you have provided to j8.com, in a machine-readable format where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time (see Section 13), and to object to processing based on j8.com's legitimate interests where you believe your interests, rights, or freedoms outweigh j8.com's interests.
• Right to Lodge a Complaint: If you believe j8.com has not handled your personal data in accordance with the Philippine Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC).

j8.com will respond to valid data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by up to a further thirty (30) days, with notice to you of the extension and the reasons for it.

The j8.com Casino Platform is strictly intended for persons who are 21 years of age or older, in accordance with PAGCOR regulations governing online gambling in the Philippines. j8.com does not knowingly collect personal data from individuals under the age of 21.

Age verification is conducted as part of the j8.com registration and KYC process. Any account found to have been opened by an individual under 21 years of age will be immediately closed, and all personal data associated with that account — except where retention is legally required — will be deleted as promptly as practicable.

If you are a parent or guardian and you believe that a minor in your care has submitted personal data to j8.com, please contact our Data Protection Officer immediately at the contact details provided in Section 15. j8.com will take prompt action to investigate and, where confirmed, to close the account and delete the minor's personal data.

j8.com also encourages parents and guardians of minors to make use of parental control software and internet filtering tools to prevent access to online gambling platforms by persons under the age of 21.

j8.com may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, sports betting markets, and other offers relating to j8.com Casino services, where you have provided consent to receive such communications during registration or subsequently through your account settings.

You may withdraw your consent to receive marketing communications from j8.com at any time through any of the following methods:

• Clicking the "Unsubscribe" link included in any j8.com marketing email;
• Replying "STOP" to any j8.com SMS marketing message;
• Updating your communication preferences in the "Notifications" section of your j8.com account settings;
• Contacting j8.com's customer support team and requesting removal from marketing communications.

Withdrawal of consent for marketing communications does not affect j8.com's ability to send you transactional or service-related communications necessary for the operation of your account — such as deposit confirmations, withdrawal notifications, account security alerts, and KYC verification requests. These communications are sent pursuant to the performance of our contract with you and cannot be opted out of while your account remains active.

Please allow up to 5 business days for opt-out requests to take full effect across all communication channels, as updates may take time to propagate through marketing systems.

j8.com reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Effective Date" shown at the top of this document reflects the date the current version came into force.

Material changes to this Policy — those that meaningfully affect how we process your personal data or reduce your rights under this Policy — will be communicated to you by a prominent notice on the j8.com Platform login page and/or by email to your registered account address, at least seven (7) days before the changes take effect. We encourage you to review this Policy periodically to stay informed about how j8.com protects your personal data.

For non-material changes — including clarifications, corrections of typographical errors, and updates required by minor regulatory or operational changes — j8.com may update the Policy without specific advance notice, though the Effective Date will be updated to reflect when the change was made.

Your continued use of the j8.com Platform following the effective date of any material amendment constitutes your acceptance of the updated Policy. If you do not agree to the amended Policy, you must cease using the Platform and may request account closure and return of eligible funds in accordance with the Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights under Section 11, or have a concern about how j8.com has handled your personal data, please contact j8.com's Data Protection Officer through the following channels:

• Email: [email protected] (please include "Privacy / DPO Request" in the subject line)
• Live Chat: Available 24/7 through the j8.com Platform — ask to be connected with the Data Protection team
• Written Mail: Addressed to the Data Protection Officer, j8.com Casino, Philippines

j8.com's DPO will acknowledge receipt of your request within 3 business days and provide a substantive response within 30 calendar days, or within the extended period described in Section 11 for complex requests.

This Privacy Policy was last updated on 1 January 2026. By using j8.com Casino, you confirm your acceptance of this Policy as it applies to the processing of your personal data.